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Returns and Refunds

Damaged Goods

A5 Products aims to provide the highest level of service to its customers, but occasionally goods may be damaged and this is likely to be damaged in transit.

Please contact us within 7 days of receiving the goods. The goods and all component parts must be received by us in the original packaging together with a copy of your invoice or a completed returns form. Once you have notified us and that we have received the goods, we will dispatch a replacement unit or refund you.

Faulty Goods

Please contact us within 14 days of receiving the goods and return the goods and all component parts together with a copy of your invoice or a completed returns form. Once you have notified us and that we have received the goods, we will dispatch a replacement unit or refund you.

Returns & Exchanges

We accept returns or exchanges if you have purchased the goods by mistake or found it unsuitable or if you do not like it for any other reasons, providing the goods have not been fitted or modified in any way and providing they are received by us with the original packaging together with a copy of your invoice or a completed returns form and providing the goods are in a resalable condition.

You may return a product for any reason within 14 days of the date of delivery or collection from our warehouse. After the 14 days period returns will be subject to an admin fee of 30%. All returns must be received within 60 days of you receiving the goods. Any returns beyond the 60 days period are not accepted.

You will be responsible for returning the goods to us at your own cost. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.

Please contact us and once you have notified us and that we have received the goods, we will dispatch a replacement unit or refund you.

Cancellations

You have the right to cancel the orders at any time up to the end of 7 working days after you receive the goods, providing the goods have not been fitted or modified in any way and providing they are received by us with the original packaging together with a copy of your invoice or a completed returns form and providing the goods are in a resalable condition.

You may cancel orders at any time before they are dispatched to you. You may cancel your order within 7 days of the date of delivery to you or collection from our warehouse, providing the goods have not been fitted or modified in any way. Contact us with your order number and your full name. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.

You may return a product for any reason within 14 days of the date of delivery or collection from our warehouse. After the 14 days period returns will be subject to an admin fee of 30%. All returns must be received within 60 days of you receiving the goods. Any returns beyond the 60 days period are not accepted.

If you exercise your right of cancellation after the goods have been dispatched, you will be responsible for returning the goods to us at your own cost. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.

Please contact us and once you have notified us that you are cancelling the orders and that we have received the goods, we will refund you within 14 days.

Refunds

Refunds are normally processed within 10 working days unless otherwise stated, after we have received the goods. Please contact us if you have not received notifications regarding your refunds after you have returned the goods. We will try our best to assist.

Returns Address

A5 Products Ltd - Returns
Unit H Springhill Business Park
114 Steward Street
Birmingham
B18 7AF

Please download and fill the Return Request Form and send it back with the unwanted goods to qualify a replacement or refund.


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